The world is upside down. Everything has changed. Stay home if you can. If you stop moving, together we can end this virus. And with drivers, delivery people, and restaurants, we’ll help move what matters.
Uber Health is providing free transportation for frontline healthcare workers, helping them get to and from patients’ homes, as well as between healthcare facilities.
We’re providing free meals on Uber Eats to first responders and healthcare workers in US and Canada, in coordination with local, state, and provincial governments.
We’ve waived the Delivery Fee for the more than 100,000 independent restaurants across US and Canada on Uber Eats.
While the federal government's emergency declaration is in place, shipments of critical goods in the US will be transported with zero profit pricing by Uber Freight.
The safety and well-being of everyone who uses Uber is always our priority. We are committed to supporting public authorities and cities as they work to stem the COVID-19 pandemic.
We are working to provide drivers with disinfectants to help you keep your car clean. Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.
Uber Eats customers have the option to choose how they'd like their orders delivered, including selecting "Leave at door" during checkout.
Any driver or delivery person who is diagnosed with COVID‑19 or is individually asked to self‑isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide.
The last thing you should have to worry about is losing your Uber Pro status. We are protecting the current Uber Pro status for all drivers for the remainder of this qualifying period.
We have worked with our global rental partners to ensure that any driver diagnosed with COVID‑19 or individually quarantined can return their car with no penalty. We are also working with our US rental partners to allow no‑penalty returns for any driver who wishes to return their rental car.
We’re reminding everyone who uses Uber to follow advice from public health authorities. If you’re sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the World Health Organization website.
If you are feeling sick, the most important thing you can do right now is to stay home if possible to help prevent the spread of the coronavirus
The most important thing you can do right now is to stay home if possible.
This is especially critical if you’re feeling sick. This will help limit the spread of the virus and flatten the curve. Let’s help keep drivers safe and ensure that rides are available for those who need them.
Drivers and delivery people are working extra hard right now, doing critical work to support your community. Please show your appreciation with a tip—a little kindness can go a long way.
You can add a tip to any Uber ride or Uber Eats delivery over the past 30 days. Just go through your account history in the app and select which rides and deliveries you’d like to tip.
Based on guidance from public health authorities, restaurants are advised to follow best practices on food safety and packaging. This includes ensuring proper sanitization of surfaces, food handlers, and food preparation environments, and that all food is properly sealed in tamper‑evident packaging.
It is recommended that any locations where delivery people wait for orders are separate from food preparation areas. Restaurants are advised to contact their local public health authority in the event of any suspected coronavirus cases.
Eats customers have the option to use delivery notes to communicate how they’d like their orders delivered on Uber Eats. They may include a note like “Please leave my order at the door.” Delivery people can see these instructions and communicate with customers via the app.
We have a team available 24/7 to support public health authorities in their response to the pandemic. Working with them, we may temporarily remove restaurants from the app when we receive confirmation of contraction of or exposure to COVID‑19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.
Because we know our small businesses have an urgent need, we have waived delivery fees on all Uber Eats orders from independent restaurants across the US and Canada in an effort to drive sales to local favorites. We have also introduced a new functionality to enable same‑day payouts for any Uber Eats restaurants who request it, to increase cash flow certainty.